The Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) is conducting a survey from 17 Feb to 5 Mar to understand Singaporeans and Permanent Residents’ knowledge and perceptions of Flexible Work Arrangements (FWAs) and the Tripartite Guidelines on Flexible Work Arrangement Requests (TG-FWAR). This survey will be carried out by an independent research house, Consulting Group - Asia Insight Pte Ltd, on behalf of TAFEP.

For more information, go to Flexible Work Arrangements campaign page.

Customer Satisfaction Survey

We would like to invite you to participate in our survey, which should take about 2-3 minutes to complete.
This survey seeks your feedback on the service experience with TAFEP.
Your feedback will be kept confidential and only aggregated results will be used. Individual respondents will not be identified.

Please enter text only.
Please enter an 8 digit phone number.
Please enter a valid email address.
Please enter text only.
Please enter a valid date.
😄=Very Satisfied
😊=Satisfied
🙂=Somewhat Satisfied
🙁=Somewhat Dissatisfied
😞=Dissatisfied
😠=Very Dissatisfied

How would you rate your overall experience with TAFEP?

Please select an overall experience.

How would you rate your experience with the officer?

Please select a rating.

What is the reason for being dissatisfied? (Please select at least one from below)

Please specify other reason. Please select at least one reason.

What is the reason for being satisfied? (Please select at least one from below)

Please specify other reason. Please select at least one reason.
Please enter text only.

In the next few months, we will be conducting a series of focus group sessions to discuss areas that impact customers' satisfaction. Do you wish to participate in these focus group discussion?

Please select an option.