Note: The TADM eServices will be undergoing scheduled maintenance on 21 Nov 2024, from 8pm to 11pm. During this period, the TADM eServices and Chatbot will not be available. Thank you for your understanding.

You may visit the Ministry of Manpower if you have general queries on the Employment Act.

Note: You can file a claim with your Singpass. You will be notified of the next step, and you can log into your dashboard via eServices to view and manage your claim.

Use "Ask TADM" chatbot to get immediate answers, claim assessment, and to file your claim. It will offer to make an appointment if needed.

Do take note of the time limit(s) to file your claim(s). Visit the Ministry of Manpower if you have general queries on the Employment Act.

Getting started

Disputes often arise due to misunderstanding or a lack of communication. Find out how you can solve disputes with the relevant parties

Understanding the dispute resolution process

Self-Resolution
Advisory
File a claim
Mediation

Self-Resolution

Self-resolution

If you have a dispute, you should first try to resolve the issue amicably with an open discussion with your employer. It also saves time and costs associated with mediation.

Key tips for a successful discussion

Understand your rights and obligations based on the Employment Act and your employment contract.
Explain the basis of your claim(s) with supporting documents.
Have a calm, open and honest discussion with the aim of resolving the issue. Seek to understand.
When a resolution is reached, put the agreed outcomes in writing for follow-up after the discussion.

Advisory

Advisory at TADM	Advisory at TADM We offer advisory services only for employees and self-employed persons. We will explain the options available for managing an employment dispute. Depending on the case, we may recommend other partners who can help you. Note: Employers may consider using the Employer Advisory Services at the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) to get advice.

Advisory at TADM

We offer advisory services only for employees and self-employed persons. We will explain the options available for managing an employment dispute. Depending on the case, we may recommend other partners who can help you.

Note: Employers may consider using the Employer Advisory Services at the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) to get advice.

File a claim

File a claim	File a claim If you cannot resolve the dispute on your own, you may file a claim for mediation at the Tripartite Alliance for Dispute Management (TADM). Filing for mediation is required for statutory and contractual disputes covered under the Employment Claims Act (ECA) 2016. Note: All claims must be filed within the timeframe stated in the ECA. Find out when to file a claim. You would require Singpass to file a claim. For assistance on Singpass matters, you may contact Singpass Helpdesk.

If you cannot resolve the dispute on your own, you may file a claim for mediation at the Tripartite Alliance for Dispute Management (TADM). Filing for mediation is required for statutory and contractual disputes covered under the Employment Claims Act (ECA) 2016.

Note: All claims must be filed within the timeframe stated in the ECA. Find out when to file a claim.

You would require Singpass to file a claim. For assistance on Singpass matters, you may contact Singpass Helpdesk.

Mediation

Mediation at TADM	Mediation at TADM Most cases will start from e-Negotiation, which last for about 1 week. During this period, both parties will be given a chance to negotiate for a private settlement. For some cases, your mediator will contact you to arrange an online or in-person mediation session. If your dispute remains unresolved after e-Negotiation, a mediator will contact you to arrange an online or in-person mediation session. If the dispute remains unresolved at mediation, you can file your claim with the Employment Claims Tribunals (ECT) for determination. Learn more about TADM's mediation process.

Mediation at TADM

Most cases will start from e-Negotiation, which last for about 1 week. During this period, both parties will be given a chance to negotiate for a private settlement.

For some cases, your mediator will contact you to arrange an online or in-person mediation session.

If your dispute remains unresolved after e-Negotiation, a mediator will contact you to arrange an online or in-person mediation session.

If the dispute remains unresolved at mediation, you can file your claim with the Employment Claims Tribunals (ECT) for determination.

Learn more about TADM's mediation process.