Note: You can file a claim with your Singpass. You will be notified of the next step, and you can log into your dashboard via eServices to view and manage your claim.

Use "Ask TADM" chatbot to get immediate answers, claim assessment, and to file your claim. It will offer to make an appointment if needed.

Do take note of the time limit(s) to file your claim(s). Visit the Ministry of Manpower if you have general queries on the Employment Act.

What can I expect after I file my claim?

Last updated 14 Aug 2023

Upon lodgement of the claim, TADM will commence the dispute resolution process.

The process consists of two stages: e-Negotiation and Mediation. 

Stage 1. e-Negotiation (for most cases)

  • During this stage, the mediator is not involved.
  • Employees and employers are strongly encouraged to reach an amicable settlement within 5 working days. They can do so by accepting a proposal or making a counter-proposal. This will save the time and cost of having to go through mediation subsequently.
  • Employees and employers can upload documents to support their cases.
  • If a financial settlement is reached at this stage, the responding party will be requested to state the payment date. 

Stage 2. Mediation

  • Should the dispute remain unresolved after e-Negotiation has ended, the assigned mediator will conduct the mediation online and/or in person to help parties resolve the claim.
  • The mediator may conclude the case at e-mediation stage or schedule an in-person mediation session.

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