Compliments from our customers

"I am writing this to sincerely thank Ms Erwina for her excellence and patience in handling my case. Your service is beyond fantastic. Keep up the great work! You guided me throughout from the start till the end of my submission. Thank you soo much Ms Erwina."

- Ms B

"Mr Lai listened to both sides and held the meeting with a high level of professionalism and fairness to both parties and with his good knowledge of the MOM law, he helped both parties to come to a better understanding of the situation. His calm and gentle demeanor made his advice to us easy to accept and understand. His expert handling of the mediation resulted in an amicable resolution."

- Ms Sim

"Just a quick note to say a massive thank you to Mr Ong Cheng Chew. I was so impressed with your professionalism during the case. You were knowledgeable about employment law in Singapore. You were approachable even after hours and you made certain that both parties could reach a compromise during the mediation sessions. Thank you very much!"

- Mr A

"I would like to sincerely thank you as my mediator, Ms Daphne Tan for your professionalism and patience in assisting me with my lodgment of claims. You went the extra mile to call and explain to me on the right route to pursuing my claim. Whenever I had queries, you would also patiently listen and answer them with clarity. I believe you are a valuable asset to TADM and I wish you success and fulfilment in your endeavours, thank you. "

- Mr Ong

"I would like to pen down my sincerest thankfulness & gratitude to Ms. Rani Kaur for helping me to mediate this case of mine on wrongful dismissal. I was guided through the process and followed up with so much assurance. I am pleased to inform that the victory I received was partially through her guidance on how to escalate further. No words are enough to thank her. She took time beyond office hours to answer any of my queries and assured me all will go well with my case. It sure did & I am so grateful."

- Mr S

"I received very clear and concise information from your fellow staff called Xiuwen. She spoke to me for approximately more than an hour. Answered all my enquiries very patiently and even guided me along the processes in such a detailed and elaborate manner. It is very heartwarming to know that we have such case workers working on the ground to ensure all concerned members of the public like myself have our voice heard when we call in for an enquiry and to be guided through the right steps. Thank you so much Xiu Wen! I am thankful you attended to me, and I wish you the best in all you do :)"

- Ms S

"I want to thank you for your invaluable assistance in navigating the salary dispute mediation.  Your expertise truly stands out, and I am grateful for your respectful and fair approach, creating an environment that put both parties at ease. Your grace and impeccable manner in handling the negotiation reflect a class act, showcasing your ability to mediate and maneuver the process with finesse. Your moral balance and your understanding demeanor have been a source of comfort to me and provided solace during a challenging time, especially since the loss of my father.  It is rare to share such personal sentiments via email, but your kindness and character have made a significant impact on me."

- Ms S

"Ms. Ng has very been very friendly, patient, kind, and also professional. I could see Ms. Ng not only put in all her effort and time to find out our concerns and issues from both my employee and me as the representative of the employer, but also provided us both parties a listening ear according to our situation. Ms. Ng has been very detailed and careful to collect and study all the messages and information from my employee and me, and tried all her best to provide advice, suggestion and also pointed out what were the things that we did not do well at each other's position, prevented more the conflict raised and reduced our stress. Our case has been successfully resolved because Ms. Ng is not only very serious about her work but also has a caring heart and accumulate so much experience and able to manage such difficult case with calmness, good timing and also knowing workers' mentality. Ms. Ng's ability to understand and speak "healingly" is really great."

- Ms Huang

"Throughout the process, Kelvin has been very patient to explain all the scenarios and advised me on what can be done. Making sure that I understand the situation. Thereafter, he has also promptly made sure that follow-up has been done and processes are done correctly. With the assistance of Kelvin and TADM, I have successfully completed the negotiation in less than 5 days. My compensation may not be the best expected scenario, but I do compliment Kelvin on his professionalism and advice to assist me in getting the best possible result. He even provided me with alternatives on how my case can be resolved. Kudos to Kelvin and wishing both him and TADM in providing the best service to all Singaporeans. We need more people like Kelvin to understand and help us when we are helpless."

- Ms Goh

"I want to take a moment to express my heartfelt gratitude for all the time and assistance you've dedicated to me during this challenging period. Your role as an intermediary was undoubtedly challenging, yet you handled it with professionalism and fairness. Your unwavering support throughout the mediation process has been a lifeline for me. Knowing that I had someone advocating for me gave me strength and courage. I am grateful for your encouragement to explore other opportunities and to recognise my own self-worth. Your words have been a source of inspiration for me, and I am hopeful that I will find a better employment opportunity in the near future. Once again, thank you for everything you have done for me. Your kindness and assistance have made a significant difference in my life, and I am truly appreciative."

- Ms Li

"Mr. Ong's professionalism, expertise, and dedication were instrumental in achieving a successful resolution to the matter. Throughout the mediation process, Mr. Ong demonstrated exceptional communication skills and a deep understanding of the complexities involved in salary disputes. He adeptly navigated negotiations, ensuring that my interests were represented effectively while maintaining a respectful and constructive dialogue with the opposing party. Mr. Ong's strategic approach and attention to detail were evident at every stage of the mediation process, leading to a fair and satisfactory outcome for all parties involved. His commitment to facilitating a mutually beneficial agreement was truly commendable and greatly appreciated."

- Mr A

"I have had an extremely positive experience with Ms Jolene Chia who handled the case for me and my colleagues. From the onset, she was empathetic, patient, prompt and a clear communicator on the entire process of mediation. This helped me feel very much at ease (i) when articulating my situation, (ii) when querying about administrative calculations on salary, unused annual leave and (iii) lastly, keeping me updated on how the conversation with my former employer was going. Her efforts and valuable advice gave me much clarity on what my relevant options were and with her help, we managed to reach a settlement agreement without having to proceed further. "

- Mr Oh