Note: The TADM eServices will be undergoing scheduled maintenance on 24 Nov 2024, from 8am to 2pm. During this period, the TADM eServices and Chatbot will not be available. Thank you for your understanding.

You may visit the Ministry of Manpower if you have general queries on the Employment Act.

Note: You can file a claim with your Singpass. You will be notified of the next step, and you can log into your dashboard via eServices to view and manage your claim.

Use "Ask TADM" chatbot to get immediate answers, claim assessment, and to file your claim. It will offer to make an appointment if needed.

Do take note of the time limit(s) to file your claim(s). Visit the Ministry of Manpower if you have general queries on the Employment Act.

About us

Through advisory and mediation services, we help employees and employers manage employment disputes, or self-employed persons manage fee payment-related disputes, amicably.

Who we are

The Tripartite Alliance for Dispute Management (TADM) is jointly set up by the tripartite partners: the Ministry of Manpower (MOM), National Trades Union Congress (NTUC) and Singapore National Employers Federation (SNEF).

Our key services

We offer advisory and mediation services.

Mediation

We provide mediation for:

Salary-related claims: These are claims arising when a party breaches an agreement in an employment contract or under the Employment Act. These claims must first be mediated before they can be heard by the Employment Claims Tribunals.
Wrongful dismissal claims under the Employment Act and Child Development Co-Savings Act for dismissals without just or sufficient cause. We will assess if the claim on wrongful dismissal can be substantiated before arranging for mediation. If your wrongful dismissal claims cannot be resolved at TADM, you can pursue the claim at the Employment Claims Tribunals.

Note: Managers or executives dismissed with the required notice or salary in-lieu of notice according to their terms of employment must have at least 6 months of service to submit a claim for wrongful dismissal. For managers or executives dismissed without notice, no minimum service period is required.
Appeals under the Retirement and Re-employment Act referred by the Ministry of Manpower.

For other types of employment disputes, or fee payment-related disputes for self-employed persons, we may offer mediation where appropriate.

Advisory services for employees and self-employed persons

We offer advisory services only for employees and self-employed persons. We will explain the options available for managing an employment dispute. Depending on the case, we may recommend other partners who can help you.

You may also use “Ask TADM” chatbot advisory service to get immediate answers, preliminary assessment and file your claim. The chatbot may direct you to make an appointment to speak to us if it cannot address your queries. We recommend Google Chrome, Microsoft Edge, Safari or Mozilla Firefox on desktop or laptop for best experience.

Note: Employers may consider using the Employer Advisory Services at the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) to get advice.

Compliments from our customers

Other services

We work with partners to provide options to help employees and self-employed persons more holistically based on their needs.

Our partner services include:

Support services

Assessment and referral for:

Job search and training - to Employment and Employability Institute (e2i) or Workforce Singapore (WSG).
Social and emotional support - to Family Service Centres or Voluntary Welfare Organisations.
Financial assistance - to Social Service Offices.

Integrated service centre for digital assistance

ServiceSG centres are one-stop integrated public service centres that can guide members of the public with frequently used digital services. Examples of assistance provided include:

Reset Singpass
Handle enquiries on TADM's e-services
Make an appointment
File a claim for mediation (excluding claims at the Employment Claims Tribunals)
Make e-payment

Free basic legal advice

We may suggest that you seek legal advice, depending on the nature of the case.

At the legal clinic, you will be able to go over your issue with a lawyer one-to-one for 20 minutes. We work with the Pro Bono SG to offer this service.