People of TAL

Erica Toh

Manager, Corporate Development, Planning and Development

WSH Council

1. Tell us more about your job.

My area of work is in Organisation Development and Change Management (OD&CM), and I am part of the Corporate Development team. I am responsible for employee engagement, internal communications, training, and staff welfare.

2. Can you describe a typical day at work?

I usually start my day by looking through my assigned tasks and the requests or enquiries from staff, such as for internal communications, training and staff welfare matters.

I also work closely with our colleagues at TAL Corporate for HR and Finance matters and my counterparts at the Ministry of Manpower for employee engagement.

Employee engagement is a very important part of my role. In between my various duties, I will walk around the office and talk to colleagues from different teams to understand their work and to connect everyone together – almost like an ambassador!

3. What is something surprising or unusual about your work that most people are unlikely to know?

I recently coordinated and oversaw the soundproofing of two office rooms for WSHC’s podcast project. Now, the revamped rooms are perfect for audio and video recordings, with a cozy waiting area for our guests. I’m happy that my efforts have helped WSHC to produce its debut podcast, “Let’s Talk”, which is recorded in that room.

4. What keeps you going? What is one guiding principle you live by?

My perspective on life has changed significantly. I used to think that I should live my life to the fullest when I was younger and lived by the mantra, “JUST DO IT!”

After experiencing a critical illness two years ago, I had a change of perspective about life. I am now more focused on living my live meaningfully and being present in the moment.

5. Tell us how your work made a real difference in someone’s life, and why?

I believe that everyone at WSHC plays an important role in our success. The work that I have done in keeping our employees engaged will lead to better team performance and build cohesiveness at the workplace.

6. What support or help have you received from your co-workers or supervisors to carry out your work?

WSHC is the best place to work! When I was sick two years ago, I received many prayers and strong support from my team. My thoughtful RO even assigned a colleague who had been through a similar situation to share her experience and support me. The day before I went for my major operation, I was very touched to receive WhatsApp messages from colleagues and even from our GM.

7. Which of the TAL values resonates the most with you?

The value “People Centredness” resonates the most with me as I truly believe in the importance of employee engagement and people development; and will champion the improvement of our teams and build a happy and healthy workplace.